Digital Goods Policy
At BigBillionStudio, we provide high-fidelity digital assets and creative resources. Due to the nature of digital content, all sales are final. Once a digital product has been accessed or downloaded, we cannot offer a refund or exchange.
Defective Assets
While we triple-vet every pixel, technical glitches can happen. If your file is corrupted or does not open in the specified platform (Canva, Shopify, etc.), please reach out within 7 days of purchase. We will rectify the issue or provide an alternative asset of equal value.
Duplicate Purchases
In the event of an accidental duplicate purchase of the exact same asset, please notify our studio team. We will verify the transaction and issue a credit or refund for the duplicate amount.
Contacting Support
For any refund-related inquiries, please include your Order ID and the specific asset name in your communication. Our support team is dedicated to maintaining the BigBillionStudio standard of excellence.